Villaware Italian kitchenware, pasta machines, espresso, food strainers | Kasbahouse

                       
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                 SHIPPING AND DELIVERY INFORMATION

  Shipping terms:

  Prices are subject to change without notice.
Please place your order early to insure holiday delivery. Late orders cannot be guaranteed.

During the Holiday Season, orders will take an extra day to process.

Call 1-508-230-5985 if you have any shipping related questions. 

If you have placed an order and you have a question regarding shipping or delivery, please login to your account; most of the time, you will find any updates, tracking and information in your account notes.

  When will my order ship?:

 Most orders in stock will leave the warehouse within 48 hours of receiving your order. Some items will be shipped directly from our supplier, which might take longer to process.

Orders shipped during the Holiday Season will take an extra day to process.

Please allow 7-10 business days for ground shipping. All items may not always ship together. (business days DO NOT include Saturday, Sunday or Holidays)

Service company: UPS or US Postal Service.

Shipments to Hawaii and Alaska:  via US Postal Service unless 2-3 Day or Next Day Air requested by customer.

Product availability is subject to change. Items ordered together will not necessarily be shipped together. We do not add additional charges if your items are shipped separately. If an item is temporarily out of stock, we will notify you and ship the item when it is back in stock.

You will receive a second email with your tracking number once your order ships.

  Approximate Shipping costs per order, not valid on oversize, heavier products (add 2$ fuel holidays surcharge):  

Merchandise Total

Standard ground shipping

9.00 or less

7.9

9.01 to 25.00

8.9

25.01 to 35.00

9.9

35.01 to 55.00

10.9

55.01 to 75.00

12.9

75.01 to 125.00

13.9

125.01 to 250.00

16.9

250.01 to 300.00

20.9

300.01 to 350.00

23.9

350.01 to 400.00

27.9

400.01 to 600.00

39.9

600.01 to 1,000.00

50.9

over 1,000.00

                                     10%

  Rush delivery * (a minimum of 24 hours must be considered for order processing in addition to these delivery times – orders placed on Friday will not ship until following Monday):

         Delivery Time

                     Cost

Ground 7-10 days 

see chart above

 Express 2-3 day

Approx. Additional $22.00 to ground

Next Day Air

Calculated at Checkout

*  Commercial equipment and unusually heavy items have additional shipping charges, which will show on your shopping cart and will be clearly stated in the product description.  If the total shipping charges of your order, do not match the chart above, it means one of the items in your cart has additional shipping charges.

 International Orders:

 International orders: Shipments via US Postal Service.  No rush delivery available.  Shipping charges will be calculated after order is received and will depend on size, price and weight of item(s).  Upon your approval of the shipping charges, your order will be processed.  All applicable duty, custom charges and taxes are paid by the recipient 

When placing an order for international delivery, please keep in mind the following:

Our system will require for you to choose a US state when entering the address. Please choose any state and we will ignore it when processing the order.

Make sure the billing address in your order is EXACTLY the same address as the credit card’s billing address.

Double check your email address as this will be our only way of communicating with you.

  APO Orders:

APO orders: We ship to APO addresses. No rush shipment available for APOs – delivery time varies between 2-4 weeks.  APO orders follow the same shipping chart as regular US orders.

  Claims:

UPS loss or damage: We will trace delayed parcels with UPS. For damages, retain the shipping cartons and damaged goods. Contact UPS for inspection and contact us via phone or email. This procedure must be followed for goods to be replaced or credited.

Any claim for missing parts or damaged merchandise must be received by us within 5 days of delivery of merchandise. We will not honor claims after this timeframe.

Kasbahouse is not responsible for packages which are lost due to incomplete or incorrect addresses. Please carefully check and confirm addresses before submitting your order. Be sure to include your apartment number, floor number, etc. UPS or other shipping companies are not responsible for address corrections or verification of address.

  Sales Tax:

Sales tax: 5% added to all Massachusetts orders.

 

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