<%@ Language=VBScript %> <%'@APPVERSION: 50.3008.0.2 Response.Buffer = True %> shipping and return policies

Shipping, Return Policies

Questions? Call 508-230-5985



Terms & Conditions

      Shipping Terms:

     Most orders in stock will leave the warehouse within 48 hours of receiving your order.

     Shipments: UPS ground or US Postal Service.

     Shipments to Hawaii and Alaska:  via US Postal Service unless 2-3 Day or Next Day Air requested by customer.

     International orders: Shipments via US Postal Service.  No rush delivery available.  Shipping charges will be calculated after order is received and will depend on size, price and weight of item(s).  Upon your approval of the shipping charges, your order will be processed.  All applicable duty, custom charges and taxes are paid by the recipient

     UPS loss or damage: We will trace delayed parcels with UPS. For damages, retain the shipping cartons and damaged goods. Contact UPS for inspection and contact us via phone or email. This procedure must be followed for goods to be replaced or credited.

     Call toll free 1-888-396-5066 if you have any shipping related questions.

     Sales tax: 5% added to all Massachusetts orders.

.   Any claim for missing parts or damaged merchandise must be received by us within 5 days of delivery of merchandise.

      Approximate Shipping cost per order *:

Merchandise Total

Standard ground shipping

9.00 or less 8.9
9.01 to 25.00 9.9
25.01 to 35.00 11.9
35.01 to 55.00 12.9
55.01 to 75.00 13.9
75.01 to 125.00 14.9
125.01 to 250.00 15.9
250.01 to 300.00 28.9
300.01 to 350.00 29.9
350.01 to 400.00 35.9
400.01 to 800.00 47.9
800.01 to 1,000.00 69.9
over 1,000.00 99.90


  Rush delivery * (a minimum of 24 hours must be considered for order processing in addition to these delivery times orders placed on Friday will not ship until following Monday):

Delivery Time


Ground 6-8 days 

see chart above

 Express 3-5 day

Additional $22.00

Next Day Air

contact us

       * Commercial equipment and unusually heavy items have additional shipping charges, which will show on your shopping cart and will be clearly stated in the product description.  If the total shipping charges of your order, do not match the chart above, it means one of the items in your cart has additional shipping charges.


       Return Policy:

       Damaged items:

       UPS loss or damage: For damages, retain the shipping cartons and damaged goods. Contact UPS for inspection. This procedure must be followed for goods to be replaced or credited.  You may also call us at our customer service line: 508-230-5985.


     To assure proper credit, no returns will be accepted without a return authorization (RMA) number.  All returns must be shipped freight prepaid; collect shipments will be refused.

     If you need to return an item, please call our customer service department during office hours (9am 5pm EST) at: 508-230-5985 for instructions.

     All returns are subject to a 15% restocking fee. 

     Shipping charges are non-refundable.

     Returns will be accepted within 30 days of receipt of merchandise and in its original packaging ONLY.


      For defective merchandise, please call our customer service line at     508-230-5985


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