Terms & Conditions
· Most orders in stock will leave the
warehouse within 48 hours of receiving your order.
· Shipments: UPS ground
or US Postal Service.
· Shipments to Hawaii and Alaska: via
US Postal Service unless 2-3 Day or Next Day Air requested by customer.
· International orders: Shipments via US
Postal Service. No rush delivery available. Shipping charges will be
calculated after order is received and will depend on size, price and weight of
item(s). Upon your approval of the shipping charges, your order will be
processed. All applicable duty, custom charges and taxes are paid by the
· UPS loss or damage: We will trace
delayed parcels with UPS. For damages,
retain the shipping cartons and damaged goods. Contact UPS for inspection and
contact us via phone or email. This
procedure must be followed for goods to be replaced or credited.
· Call toll free 1-888-396-5066 if you
have any shipping related questions.
· Sales tax: 5% added to all
claim for missing parts or damaged merchandise must be received by us within 5
days of delivery of merchandise.
Approximate Shipping cost per order *:
Standard ground shipping
Rush delivery * (a minimum of 24 hours must be
considered for order processing in addition to these delivery times – orders
placed on Friday will not ship until following Monday):
Ground 6-8 days
see chart above
Express 3-5 day
Commercial equipment and unusually heavy items have additional shipping charges,
which will show on your shopping cart and will be clearly stated in the product
description. If the total shipping charges of your order, do not match the
chart above, it means one of the items in your cart has additional shipping
UPS loss or damage: For damages, retain the
shipping cartons and damaged goods. Contact UPS for inspection. This procedure
must be followed for goods to be replaced or credited. You may also call us at
our customer service line: 508-230-5985.
· To assure proper
credit, no returns will be accepted without a return authorization (RMA)
number. All returns must be shipped freight prepaid; collect shipments will be
· If you need to return
an item, please call our customer service department during office hours (9am –
5pm EST) at: 508-230-5985 for instructions.
· All returns are
subject to a 15% restocking fee.
· Shipping charges are
· Returns will be
accepted within 30 days of receipt of merchandise and in its original packaging
WILL NOT ACCEPT RETURNS ON USED MERCHANDISE THAT IS NOT
defective merchandise, please call our customer service line